We want you to love what you ordered, so if you aren't happy with your order we will give you an exchange or a store credit within 14 days of purchase.
All merchandise must be returned unworn and in the original condition with all tags attached. Returns that are missing tags and/or damaged will not be processed and will not be returned to the sender. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Customers are responsible for all return shipping fees. Oh Baby! Consignment Co. Ltd. is not responsible for untraceable or lost return shipments. We recommend using a delivery service with tracking to protect your return.
*Promo codes must be used at time of order, and may not be applied once an order has been submitted
*Only one promo code can be applied per order
We do not issue refunds for lost, unclaimed, or undeliverable packages. If a package is damaged during transit or returned as undeliverable/unclaimed, it is the customer's responsibility to follow up with the shipping carrier.
We collect user provided information. Information is collected through the use of web forms including but not limited to contact forms, sign up forms and checkout forms. User information collected for example would be names, email addresses and phone numbers. If you make a purchase through our website payments are processed through a trusted third party encrypted gateway. Oh Baby! Consignment Co. Ltd. does not collect and store credit card information. All payment details are handled by the secure third party processor.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping
We may use the information to improve our products and services
We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
We may contact you by email, phone, fax or mail.
We will never sell your information
Free local pick up available from Kelowna 1427 Ellis St.
All orders are shipped from Kelowna, British Columbia
Order Processing Timelines
Once your order has been placed, please allow 1 - 3 business days for your order to be processed, unless you are local. During sales, or times of high volume, please allow 3 - 7 business days for processing.
Shipping TimelinesPlease note that shipping times are in addition to order processing times.