Return Policy

We want you to love what you ordered, so if you aren't happy with your order we will give you an exchange or a store credit within 14 days of purchase.

All merchandise must be returned unworn and in the original condition with all tags attached. Returns that are missing tags and/or damaged will not be processed and will not be returned to the sender. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

Customers are responsible for all return shipping fees. Oh Baby! Consignment Co. Ltd. is not responsible for untraceable or lost return shipments. We recommend using a delivery service with tracking to protect your return.

*Promo codes must be used at time of order, and may not be applied once an order has been submitted

*Only one promo code can be applied per order 

We do not issue refunds for lost, unclaimed, or undeliverable packages. If a package is damaged during transit or returned as undeliverable/unclaimed, it is the customer's responsibility to follow up with the shipping carrier.  

Privacy Policy

This privacy policy sets out how Oh Baby! Consignment Co. Ltd. uses and protects any information that you give Oh Baby! Consignment Co. Ltd. when you use this website. Oh Baby! Consignment Co. Ltd. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Oh Baby! Consignment Co. Ltd. may change this policy from time to time by updating this page.

What We Collect

We collect user provided information. Information is collected through the use of web forms including but not limited to contact forms, sign up forms and checkout forms. User information collected for example would be names, email addresses and phone numbers. If you make a purchase through our website payments are processed through a trusted third party encrypted gateway. Oh Baby! Consignment Co. Ltd. does not collect and store credit card information. All payment details are handled by the secure third party processor.

What We do with Collected Information

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Terms and Conditions of using this Website

Your use of the website is at your own risk. Use of this website constitutes a consent to our privacy policy.

Shipping and Handling

Free local pick up available from Kelowna 1427 Ellis St.

All orders are shipped from Kelowna, British Columbia

Order Processing Timelines

Once your order has been placed, please allow 1 - 3 business days for your order to be processed, unless you are local. During sales, or times of high volume, please allow 3 - 7 business days for processing.

Shipping Timelines

Please note that shipping times are in addition to order processing times.